RETURNS AND REFUNDS

We hope you will love your Belover products, but if you change your mind and want to return your order or only a part of it, you have 14 days from the delivery date to cancel your purchase.

RETURN CONDITIONS
 For hygiene and health protection reasons, as these are cosmetic products, returns are only possible if:

  • The product is intact, never opened and unused.
  • The packaging is original, sealed and contains all the elements (case, cap, dispenser, etc.).
  • The warranty seal is still attached to the product.

We reserve the right to refuse returns of non-compliant products. Refunds will not be issued for opened or damaged products.

HOW TO MAKE A RETURN

  1. Fill out the form: Click here to submit your request. Customer Service will email you instructions on how to ship your products.
  1. Prepare the package: Place the completed return form or a piece of paper clearly written with your name, surname, and order number (essential to proceed with the return) inside the package.
  1. Ship: Return shipping costs are the responsibility of the customer (Article 57 of the Consumer Code). We recommend using a traceable shipping method, and we assume no responsibility for any lost return shipments.

    Timing: The customer must ship the goods within 14 days of notification of the return decision.

REFUNDS
After receiving the package and verifying the integrity of the products, we will process your refund within a few days using the same payment method used for the purchase. You will receive a confirmation email once the refund is complete.
Belover will refund the cost of the items, but not the shipping costs incurred at the time of purchase, which are non-refundable.

Important note: We do not offer product exchanges, only refunds.

DEFECTIVE OR WRONG ITEMS
If you have received an item that is damaged or different from what you ordered, please contact us immediately at info@beloverbeauty.com (no later than 30 days from delivery) attaching a photo. We will find the best solution together.


Belover Beauty products comply with national and EU legislation. Product images and colors may differ slightly from actual product images due to screen settings. We encourage our customers to always consult the ingredient list (INCI) on each product page before purchasing to rule out any potential allergies. Belover Beauty is not responsible for individual reactions to ingredients. Our products are not a substitute for medical care or clinical treatment; any advice provided by Customer Service is for informational purposes only and does not replace the advice of a doctor, whom we encourage you to consult with for any medical needs.

Easy Return

Guided procedure via our online form.

14 days to decide

You have 14 days from the delivery of your order.

Safe Return

We only accept returns on intact, sealed products.