FREQUENTLY ASKED QUESTIONS

PRODUCTS
What are the best products for my skin type?

Belover Beauty products are designed to be transversal and versatile.
Our formulas are created in collaboration with industry experts to suit all skin types, including the most sensitive. Each product is dermatologically tested on sensitive skin to ensure maximum comfort and safety.
In what order should I apply the products?

For a perfect routine, we recommend our 3-step protocol:

  1. Cleansing (SO JELLY): Start with our cleansing gel oil to remove impurities and makeup (even waterproof) without drying out your skin.
  2. Treatment (SHARE TO GLOW): Apply the illuminating serum and massage it into your face to release the anti-aging active ingredients and give you instant radiance.
  3. Hydration (DAILY HUG): Finish with our soft, lightweight face cream to seal in hydration and deeply nourish skin
Are Belover Beauty products natural and cruelty-free?

Absolutely. We believe in conscious beauty: all our products contain between 97% and 99% natural ingredients. They are 100% vegan and cruelty-free, made with love and respect for animals.
What is the expiration date of the products?

The expiration date is indicated by the PAO (Period After Opening) symbol on each bottle and its carton. The number next to the open jar symbol represents the number of months during which the product maintains its properties once opened.

SHIPPING AND DELIVERY
What are the shipping times and costs?

We ship via tracked express courier. Costs and delivery times are detailed below:

  • Italy: €5.90 (Free on orders over €49) | Delivery in 1-3 business days.
  • Europe (EU): €18.50 (Free for orders over €119) | Delivery in 3-6 business days.
  • UK/Switzerland: €23.40 (Free on orders over €129) | Delivery in 4-6 working days.
  • Norway: €28.80 (Free on orders over €139) | Delivery in 4-6 business days.

Note: For non-EU countries (UK, Switzerland, Norway), duties and customs charges are the responsibility of the customer.
Can I track my order?

Absolutely. You'll receive an email with the tracking link as soon as your package leaves our warehouse.
What happens if the courier doesn't find me at home?

The courier will make two delivery attempts to the address provided. If both attempts are unsuccessful, the package will be placed in "storage." In this case, please contact our customer service team promptly at info@beloverbeauty.com to provide us with the necessary information to release the shipment.
I received the shipping email, but tracking isn't active. What should I do?

This is completely normal. From the moment you receive the confirmation email, it can take up to 24 hours for the tracking to update and show the order status. The link becomes active as soon as the package is registered in the courier's systems. We recommend trying again a few hours later or the following day.

ORDERS AND PAYMENTS
What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, Maestro, American Express), Apple Pay, Google Pay, and Shop Pay. Klarna is also available to allow you to pay in installments.
I didn't receive my order confirmation email. What should I do?

Please check your "Spam" or "Promotions" folders. Alternatively, log in to your Belover account on the website to check the status of your order. If you don't find the information you're looking for, please contact our customer service (info@beloverbeauty.com) with your name, surname, and the address used for purchase.
Can I change or cancel a confirmed order?

No, we're sorry, but to ensure prompt shipment, products are immediately recorded in the logistics database and immediately moved to the preparation phase.
Can I request an invoice?

Yes, absolutely. To request an invoice, you must send an email to info@beloverbeauty.com immediately after making your purchase. To allow us to correctly process your request, the email must contain:

  • All necessary tax information (VAT number, tax code, SDI and PEC).
  • All details and address already entered at the time of order.
  • The order number received by email upon order confirmation.

RETURNS AND REFUNDS
What is your return policy?

You can return your order within 14 days of receiving it. For health and hygiene reasons, as these are cosmetics, we only accept returns if the product is intact, unopened, with the warranty seal intact, and in its original packaging. Please find all details in the Privacy & Cookie Policy page.
How can I make a return?
  1. Fill out the form: Click here to submit your request. Once you've completed this form, Customer Service will automatically email you the shipping instructions.
  2. Prepare the package: Place the completed return form or a piece of paper clearly written with your name, surname, and order number (essential to proceed with the return) inside the package.
  3. Ship: Return shipping costs are the responsibility of the customer (Article 57 of the Consumer Code). We recommend using a traceable shipping method, and we assume no responsibility for any lost return shipments.

    Timing: The customer must ship the goods within 14 working days of notification of the return decision.
When will I receive my refund?

After verifying the integrity of the return, we will process the refund within 14 business days using the same payment method used. The cost of the products will be refunded, but shipping costs incurred at the time of purchase are non-refundable.
I received my package but one item is missing. What should I do?

We're truly sorry for this. If your order is incomplete, please contact us within 7 business days of receiving your package at info@beloverbeauty.com and provide:

  1. Your order number.
  1. A photo of the package that clearly shows the outside (to ensure there is no damage).
  1. A photo of all the products actually received.
    Our team will take immediate action to resolve the issue.
What should I do if I receive a damaged product?

We take great care in packaging, but if your products arrive damaged during shipping, we're here to help. Please report the damage to info@beloverbeauty.com within 30 days of delivery, including:

  1. Your order number.
  2. A photo of the damaged product where the defect is clearly visible.
  3. A photo of the outer packaging (especially if it has dents or signs of tampering).
    We will immediately evaluate the case to proceed with the most suitable solution.

ACCOUNT AND NEWSLETTER
How can I create an account?

Click the little man icon in the top right. You can choose to log in quickly via Shop Pay or select "other login options." Simply enter your email address to receive a unique code and log in instantly. Within your account, you can view your order history and track their status.
How can I subscribe to the BELOVER Newsletter?

You can join our community in three ways:

  1. Via the dedicated link in our communications.
  2. From the pop-up that appears after a few minutes of browsing our site.
  3. From the registration box found at the bottom of each page of the site.
How can I unsubscribe from the Newsletter?

We'll be sad to see you go, but you can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of every email we send you.
How can I recover my password?

To ensure maximum security, access to your Belover Beauty account is via a unique code sent directly to your email. You won't need to memorize a password: simply enter your email address on the login page and enter the code you'll receive instantly. You'll receive a new unique code each time you log in.
I received my package but one item is missing. What should I do?

We're truly sorry for this. If your order is incomplete, please contact us within 7 business days of receiving your package at info@beloverbeauty.com and provide:

  1. Your order number.
  2. A photo of the package that clearly shows the outside (to ensure there is no damage).
  3. A photo of all the products actually received.
    Our team will take immediate action to resolve the issue.
What should I do if I receive a damaged product?

We take great care in packaging, but if your products arrive damaged during shipping, we're here to help. Please report the damage to info@beloverbeauty.com within 30 days of delivery, including:

  1. Your order number.
  2. A photo of the damaged product where the defect is clearly visible.
  3. A photo of the outer packaging (especially if it has dents or signs of tampering).
    We will immediately evaluate the case to proceed with the most suitable solution.
Where can I follow Belover Beauty for tips and news?

We're happy to welcome you to our community! The best way to stay up-to-date is to subscribe to our newsletter: you'll receive exclusive skincare tips, previews of new launches, and promotions reserved only for our members. You can subscribe using the box at the bottom of each page or through the pop-up that appears after a few minutes of browsing the site.
Also, don't forget to follow us on Instagram @beloverbeauty to discover our world!
I'm not receiving the newsletter, what can I do?

Please check your spam or promotions folders and, if you find it there, move it to your inbox.
If you can't find it, please contact customer service at info@beloverbeauty.it, providing the email address you entered during registration.
What should I do if I didn't receive a confirmation email after subscribing to the newsletter?

Please check your spam or promotions folders and, if you find it there, move it to your inbox.
If you can't find it, please contact customer service at info@beloverbeauty.it, providing the email address you used to register.